Online Purchases – Returns Policy

All Online purchased items to be returned for refund or exchange must be shipped back to Twister Ski Shop within 30 days of the original purchase.

All returned items must be presented in their original, unworn, unused, re-sellable condition with product tags attached, and including the return authorisation email printout. If you are unable to include the return authorisation printout, please include the order invoice, and write your request (exchange/refund) on the paperwork.

Items we receive damaged or with marks, stains and rips may not be accepted for return, unless they are faulty.

During peak season, there may be some delay with processing your return. If you require an exchange, we recommend that you return the item for a refund and place a new order through our website to get your new gear quickly, and avoid the risk of it selling out.

For any online returns, if the reason for the return is not a result of a Twister Ski Shop shipment error, the return shipping costs are not covered by Twister Ski Shop.

If you have experienced a shipment error, please send us an email, and we’ll resolve it as soon as possible.

If you have any questions regarding returns, please contact us on: 08 8260 2550